Last updated June 2022
This site is intended for residents of the United States. If you reside in a country in the EEA or Switzerland, you may use this site, but you need to be aware that this site is not intended to be subject to or governed by the General Data Protection Regulation (the "GDPR"). Rest assured, however, that if you use this site to purchase product from us, your purchase transaction will be handled through our independent third-party service provider, Borderfree, which is GDPR compliant. Borderfree does not share your personal information with us. For more about Borderfree, click here. If you are a resident of Switzerland or a country in the EEA and you read this policy, you will read about "cookies". Although cookies will be employed by us as you browse our site, we will not be using those cookies for any reason, because we are not marketing to any address which is in the EEA or Switzerland.
While this Privacy Statement applies primarily to our website, digital experiences, mobile apps, stores, online events, wireless service practices, or one of our other products or services., certain practices including, but not limited to, the collection, use, and sharing of information with others, may be applicable and extend to our offline practices. By shopping in our stores, through our promotional mailers, wireless service, downloading mobile applications, or visiting DXL.com, you agree to accept the practices described in this Privacy Statement.
This privacy statement is from:Destination XL Group, Inc.
When you visit DXL.com, our server attaches a small text file, known as a "cookie", to your computer's hard drive which will automatically collect and store information such as the name of the domain and host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the browser software you use and your operating system, the date and time you access our website, and the Internet address of the website from which you linked directly to our website, if any. This information collected by using a cookie is sometimes called "clickstream". This is the only information collected unless you voluntarily provide information to us.
When you use our wireless service, we automatically collect information about your use of the wireless service, including:
Whenever you shop in our stores, use our wireless service, use DXL mobile applications, or shop online at DXL.com, we will collect your IP Address and may ask you to voluntarily provide some personal information needed to better serve you and/or complete your transaction. This "Personal Information" may include: (i) Contact Data (such as your name, mailing address, telephone number, e-mail address and zip code); (ii) Financial Data (such as your account or credit card number and billing address, if you use a credit or debit card or pay by check); and (iii) Demographic Data (such as your birth month).
We maintain administrative, technical and physical safeguards designed to try to protect your Personal Information and financial data. An encryption methodology called TLS (Transport Layer Security) is used to help protect personal information that is transported via the Internet. For payment related data, DXL utilizes what we consider to be appropriate physical and technical access controls, and other information security methodologies and safeguards designed to improve data protection. For further information, click the "Back" button on your web browser and review our Security Statement.
While we strive to protect your Personal Information, no data transmission over the Internet, including e-mail and wireless service, can be guaranteed to be 100% secure against interception. Once we receive your transmission, we use our best effort to ensure its security on our systems, however, DXL cannot ensure or warrant the security of any information you transmit to us or from our website, and therefore you use our website and wireless service at your own risk. If your proposed e-mail or wireless communication includes sensitive information such as your Social Security number or your account, credit or debit card number, we strongly encourage you not to send to it to us electronically, but to contact us by mail or telephone instead so that one of our Guest Engagement Center associates may gladly assist you.
DXL mobile applications collect location data to enable geo-location features even when the app is closed or not in use. This data is also used to provide ads/support advertising/support ads.
Your mobile device may share location information (when you enable location services) with our websites, mobile applications, services or our service providers. For example, geo-location can be used to help you find nearby stores. Or, in-store location through the use of your phone’s bluetooth signal, LED light chip technologies or other technologies will permit you to find nearby products, get you real-time deals, receive personalized push notifications, auto-sort your shopping list and more.
You may prevent your mobile device from sharing your location data by adjusting the permissions on your mobile device or within the relevant app.
We use the information we collect for various purposes, including:
DXL shares the information we collect within DXL, which includes all DXL subsidiaries and companies who assist us in analyzing our site data and ways to improve user experience; however, these parties do not have any independent right to share this information. All the above categories exclude order status text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Further, we may employ other companies or individuals to provide some services to us such as IT and hosting services, analyzing customer lists and data, providing marketing assistance, consulting, mobile support, demographic data (such as your race, gender, income and birthdate), analyzing guest engagement effectiveness and other services. These third-parties will have access only to the information needed to perform their functions and cannot use that information for any other purpose. Also when you make a purchase via credit card, your information may be shared with payment card processors for the purpose of completing your transaction. We do not share your information in instances other than providing and completing services on your behalf. To ship and track your online purchases, we make your name and mailing address available to such companies as UPS, Federal Express and the U.S. Postal Service. DXL will NOT share your information with other people or non-affiliated companies, except in the limited circumstances described elsewhere in this Privacy Statement or with your consent.
Though DXL makes every effort to preserve the privacy of Personal Information, on rare occasions, we may disclose specific information with law enforcement or government officials upon request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
We do not knowingly collect Personal Information from children under the age of 13. Unless a parent or guardian consents in advance, DXL will not knowingly use information that a child provides to DXL for any direct marketing, advertising, selling or promotional purposes. If a child under the age of 13 has provided us with personally identifiable information online, we ask that a parent or guardian contact us at 855-ShopDXL (1-855-746-7395). Persons under the age of 17 should obtain their parents' permission prior to submitting any Personal Information to DXL or using our wireless service.
We offer choices regarding the type and occurrence of information you receive from us. If you prefer not to receive communications from DXL, or if you prefer to receive them less frequently, please:
You may also click the unsubscribe link on any e-mail communication you receive from us and follow the instructions on screen.
If you prefer that we NOT share your Personal Information with any of the trusted vendors and companies outside of DXL, you may "opt-out" by simply telling us when you give us your Personal Information, or please:
Please be sure to provide us with your exact name, mailing address and the nature of your request so that we can correctly identify you and properly fulfill your request. We will make every effort to implement any choice you make as soon as possible.
You can still visit our website and DXL mobile applications, and choose not to provide us with Personal Information, however, you would not be able to access and use those portions of the website that require your Personal Information, such as those necessary to make a purchase.
You may opt-out from allowing DXL mobile apps to send you push notifications by adjusting the permissions in your mobile device. This opt-out choice does not apply to in app notifications.
You can stop all further collection of information by DXL mobile applications by uninstalling it. You may use the standard uninstall process available as part of your mobile device or via the mobile application marketplace or network.
Note: If you uninstall the mobile application from your device, DXL unique identifier associated with your device will continue to be stored. If you re-install the application on the same device, DXL will be able to re-associate this identifier to your previous transactions and activities.
You are responsible for maintaining the accuracy and completeness of your Personal Information, as well as the confidentiality of your account and password and for restricting access to your computer and mobile device. You can edit your Personal Information at any time by using your DXL password to access your account.
Our website may contain links to other websites that we think you will enjoy, but which are not under our control. Please take note that DXL is not responsible for the privacy policies or practices of such other websites. We encourage our visitors to be aware when they leave our website and to read the privacy statements of each and every web site they visit. This Privacy Statement applies solely to information collected by DXL.com and the DXL mobile apps.
We may, from time to time, make changes to our Privacy Statement and post those changes here. We recommend that visitors of DXL.com and the DXL mobile apps periodically visit this Privacy Statement to learn of new privacy practices or changes to our policy.
If you would like further information, or have any questions about our Privacy Statement, please:
In addition to other rights described in this Privacy Statement, a California resident with whom DXL has an established business relationship and about whom DXL collects, uses, discloses or sells such individual's Personal Information to third-parties shall:
To exercise your rights under CCPA, you may submit a request via email at CCPA@dxlg.com, via online form at http://ccpa.dxlg.com, or by writing to us at DXL, 555 Turnpike Street, Canton MA 02021; Attention: CCPA Customer Relations. You may submit a request on your own behalf, or you may designate an authorized agent to make a request on your behalf. Your authorized agent must submit written proof, such as an affidavit, as evidence of your authorization to submit a request on your behalf.
In order to protect our customer’s personal information, and as required under CCPA, we will verify your identity following receipt of your request. For security purposes, our verification process requires an exact match of at least three data points you provide to us with data points we maintain in our records. Please provide your state of residence and at least three of the following data points when you submit your request:
Upon receipt of your request to: (i) know what Personal Information DXL collects about you; or (ii) request that DXL delete the Personal Information it has collected about you. DXL will: