Last update April 2018
Destination XL recognizes your concerns regarding your online transactions and have taken the following steps to make your shopping experience safe and secure.
All of your important information, shared with us as part of your purchase activity, is protected by way of proven, industry standard processes.
We use TLS (Transport Layer Security), the industry standard security protocol, to encrypt all information you share with us. Encryption is a way of scrambling data in a format that can't be reassembled. This data remains encrypted until it reaches our web server and we're ready to process your order, provided your browser supports TLS technology. Our efforts to protect your security while on our site are validated by our secure site status from security industry leader VeriSign. Together, VeriSign and TLS fully ensure protection of your data.
When you are about to enter 'secure mode', you will be presented with a 'Security Alert' (a dialog box, with text and graphics determined by the brand and version of your browser - also, see note). Clicking on 'OK' means you are entering the most secure portion of our website. Upon 'Signing In' as a 'Returning Customer' or creating an account as a 'New Customer', you will enter the 'Shipping & Payment' information necessary to the completion of your order. It makes sense that this is where you want protection of your personal, and credit card information.
Note: The dialog box will appear unless you have turned off this feature in your browser. We recommend you leave these settings enabled.
How do you know when all of this is working for you? You can actually watch it happen. For popular browsers, you will notice a change from a standard, non-secure symbol to a secure one. These, typically, involve key or padlock symbols. A broken key, or open padlock, represents a non-secure mode, whereas a solid key, or closed padlock, represents the secure mode.
Additionally, you will notice a change to the left of the URL from 'http' to 'https' (where the added 's' means 'secure') as the TLS protocol is evoked.
It is important to note that until you complete your order, you may enter and leave the secure mode, such as when leaving a secure area to add more items to your 'Shopping Cart'. You will be alerted each time you 'enter' and 'leave' (unless, as stated previously, you have turned off this feature in your browser), as an indication of where and when security is in place. However, each instance is 'OK' as it requires that you acknowledge the change in mode.
In the unlikely event of a security breach, you could experience the fraudulent use of your credit card. Once this fraudulent charge appears on your billing statement, you must notify your credit card company immediately, and follow the guidelines outlined in your credit card agreement. However, we at Destination XL believe so strongly in the level of security we provide to you, we offer this simple, good faith clause. In the extremely unlikely event that you are the victim of credit card fraud resulting from an order placed on our secure server, Destination XL will assume all liability for and up to the $50 limit, imposed by your credit card company, for unauthorized use of your card.
If you are not comfortable shopping online, or simply prefer to make your purchases via telephone, please give us a call at 1-855-ShopDXL.